Frequently Asked Questions
Q: How do I change my password?
A: Login to My Account
and select Edit Account Info
Q: If I forgot my password, how do I retrieve it?
A: Since your login information controls the software, we require
that you Contact Tech Support
for this matter.
Q: Why does nothing happen when I add a website to the "Unblock
Sites" list?
A: Before the site can be unblocked, you must first deactivate, then
reactivate the software. The page should refresh automatically allowing text
entry and enabling the submit button to work again. Please refer to How
to Use BuyBlock
and Using Unblock Sites Feature
for more help.
Q: Why does the charge on my credit card show up as "WWW.SHAREITINFO.COM",
and not BuyBlock LLC?
A: share-it! processes orders and collects payments on behalf of
BuyBlock LLC.)
If you have difficulty using BUYBLOCK™,
please contact us
immediately so that we can resolve the issue.
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